Delivery & Returns

You may refund/exchange your order within 14 days of purchase.

To process a refund, please email hq@athenahair.co.uk stating your order number and reason for refund/exchange or send in writing to

Athena Hair

PO Box 77138

London

N3 9GG

All goods must be returned unused and must fit for re-sale (all hair MUST be in the original packaging with gold ties still intact) We cannot refund or exchange hair that smells or has been altered in any way. We will carry out a thorough inspection. Return postage costs are the responsibility of the customer and not GL.

All clearance products are fully non-refundable or exchangeable. We do not accept Aftercare cards and consultation pads and colour wheels back for refund or exchange.

When returning your parcel, proof of original purchase must be enclosed and we recommend for you to use a trackable signed for service as we can’t be held responsible if the package doesn’t reach us, in this event, no refund or exchange can be granted.

Once we have received your refund or exchange, it will take up to 7 days for exchange and 7 days for a refund.

The customer is responsible for all return postage under any circumstances and or exchange. If a customer wishes to refund or exchange hair, they must be prepared to pay for the postage.

If we deem hair or products not fit for resale, we reserve the right to decline a refund or exchange. This includes any tampering with the binding or seals. An inspection is carried out by our returns department on arrival.

If your hair extensions appear to be faulty, you must contact us within 14 days via the complaints form with sufficient picture evidence. Athena Hair will not accept any hair for testing.

Athena Hair will not refund or exchange hair extensions that appear to look fine or if they have been damaged by the customer by poor fitting, bad aftercare, fitted by someone who is not qualified, we will send the hair back to you and no refund or exchange will be provided under any circumstances.

We refuse to exchange of refund Athena hair that has been touched by any other aftercare products other than GL. This is because some off the shelf brands contain alcohol and or harsh chemicals that can profoundly affect Athena hair extensions.

Athena Hair cannot be held responsible for poor fitting of GL hair extensions, it is the customer’s responsibility to ensure that the person fitting them is qualified in hair extensions, we reserve the right to request proof of qualification if required. Athena Hair cannot be held responsible for any damage incurred to a client’s hair or scalp, we are a stockist only.