Terms & Conditions

Athena Hair Terms & Conditions
By placing an order with Athena Hair, or by telephone, you are accepting our terms and conditions in full. 

All products sold by Athena are for use only by trained hair extension technicians. We do not recommend the use Athena Hair products by anyone without a professional hair extension qualification & the correct liability insurance. 

Athena Hair accepts no responsibility for any issues arising as a result of hair that has been fitted &/or maintained by a non-qualified/insured individual. 

All products on our website are subject to stock levels at time of sale and Athena Hair reserves the right to restrict or refuse an order at any time. You are responsible for ordering the correct item, all of our items have been accurately described on our website.

We are using the GL Hair colour wheel, and our colours are compatible with theirs, it is your responsibility to ensure that its kept out of direct sunlight exposure which may alter the shades on it. If this happens, we can’t be held responsible for an incorrect colour order. Stock on our website is available on a first-come-first-serve basis once you place your order, we can’t always guarantee the availability of any item or product.

Athena Hair extensions are a natural product and discrepancies may occur now and then which wouldn’t affect the quality of the hair. If the correct aftercare used, then you should experience no issues with any of our remy hair extensions. We can’t be held responsible for poor aftercare and will not offer any form of refund for products or fitting charges incurred by any individual. 

Our hair extensions are gently coloured using a very delicate colour process over a few weeks, and although unlikely, minor variations in colour can occur from batch to batch. We can’t refund or replace hair which has a minor colour difference from the Athena Hair.

Colouring Athena hair extensions 
Any colouring of Athena hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, and any hair extensions that have been coloured or had their original colour altered in ANY way will not be accepted for return or refund. If using colour changing shampoos or chemicals on the hair, we cannot be held responsible for colour change and will not refund or exchange the hair. 

GL Colour rings 
It is the customer’s responsibility to make sure their hair colour swatch ring is up to date every year as our colours do change every now and then. We cannot be held responsible for your colour ring changing colour or fading, that’s why it’s best to keep it out of direct sunlight. If your colour ring is more than a year old, we strongly suggest that you purchase a new one from our website. We cannot refund or exchange hair if it doesn’t match your out-of-date colour ring. 

Order Dispatch/Shipping

● 48 Hours Delivery (Delays to Northern Ireland, Wales & Scotland): at £4.99
● Next Working Day by 5:00 PM (Delays to Northern Ireland, Wales & Scotland): at £7.99
● Next Working Day by 11:00 AM (Delays to Northern Ireland, Wales & Scotland): at £24.99
● Saturday Delivery by 11:00 AM (Delays to Northern Ireland, Wales & Scotland): at £26.99 

1. Free Delivery: Orders over £50 will get free standard delivery.
2. Next Day Delivery: To receive next working day delivery, place your order before 4.00 PM Monday to Friday and by 10.30 AM for same day dispatch on Saturday.
3. Weekend Orders: Orders placed on Saturday by 10.30 AM will be posted same day and after 10.30 AM, will be dispatched the next working day, usually Monday (except on U.K. public holidays).
4. Delivery to Northern Ireland, Wales, and Scotland: Next-day delivery is not guaranteed for these areas.
5. Tracking Your Order: If you choose a Royal Mail tracked delivery, you can find your tracking number on the Royal Mail website to track your order.
6. Delivery Method: Athena Hair chooses the courier for the delivery method chosen, this could either be Royal Mail or DPD.

International Orders 
International delivery can take between 7-14 working days depending on your country. 

All products are available for overseas purchase, except Keratin Remover and Tape Remover, which cannot be shipped internationally. All import taxes and duties are the responsibility of the customer only.

It is the customer’s responsibility to select the correct shipping option relevant to their order, Athena Hair can’t be held responsible for delay in any overseas orders because issues can sometimes occur with customs out of our control. 

If an order is returned due to unpaid customs fees, we will deduct the postage cost from any refund.

Cut-off Time for Order Dispatch

● Orders must be placed and paid for by 4:00 PM (Monday to Friday) to qualify for same-day dispatch.
● Orders received after 4:00 PM on weekdays will be dispatched on the following working day.
● Orders placed on Saturday by 10:30 AM will be dispatched the same day. Any orders placed after 10:30 AM on Saturday will be dispatched on the next working day, normally Monday (excluding UK public holidays).

PayPal E-cheque
If paying with a PayPal e-cheque, please note that this takes 5-7 working days to clear, once it’s cleared, only then we will ship your order. 

Missing Orders
We are unable to report an item missing until 10 working days after the shipment date; this rule is set by our delivery courier services. An item is not deemed as lost until after this time, and a full investigation will be carried out by our client services team and the courier service.

Royal Mail Investigations
Once reported it can take up to 30 working days for a full investigation to be carried out by ourselves and the couriers, and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order.

DPD Investigations
Once reported it can take up to 30 working days for a full investigation to be carried out by ourselves and the couriers, and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order. If no one’s in when DPD tries to deliver, they’ll check your app preferences and leave the parcel in your chosen safe place.

Any item deemed as lost once leaving Athena Hair will not be refunded, but replaced like for like at the discretion of Athena Hair once investigation has been concluded.

In the event of an inquiry being opened into the whereabouts of a missing order, no further action can be taken from Athena Hair until the courier has concluded their investigation and passed on their findings.

Our terms and conditions will be governed by, and in accordance with English Law and subject to the jurisdiction of the Courts of England and Wales.

Unforeseen Delays and Compensation Policy
In the case of unforeseen circumstances such as natural disasters or strike actions, the delivery time for the 48-hour service may extend beyond the initial 48-hour timeframe, typically ranging from 48 to 72 hours. No compensation for loss of income will be provided for any orders that are delivered late due to a Courier, Royal Mail, DPD or Athena Hair. 

Liability
Delivery times are estimated, and we cannot be held responsible for any costs if deliveries are late or failed. In the rare event of a delivery delay, we are unable to send a replacement. Athena Hair reserves the right to change delivery options or methods available without notice. 

Faulty Goods
If a purchaser or consumer believes a product is faulty and wishes to return it for testing, the issue must be reported within 14 days of receiving the goods. Initially, the purchaser should refer to and follow the “Returns Policy & Aftercare” document to carry out basic quality checks. If the purchaser still suspects a fault after completing these checks, they must notify the Company of their intention to return the product for further testing. Once the returned goods are received, they will be tested, and the results will be communicated to the purchaser within 30 days.

Hot Weather/Holidays with Hair Extensions 
When wearing Athena hair extensions abroad, we cannot be held responsible for any damage incurred to the hair, the customer must take full responsibility for this. 

Hair extensions may alter colour when in contact with direct sun, tanning lotion, tanning oils, sun creams, body lotions and any other chemical solutions. Athena Hair takes no responsibility for Athena hair extensions changing colour as it is the customer’s responsibility to wear their hair up and keep it out of the sun and/or chemicals. 

If your hair extensions come into contact with iron oxide, chlorine, sea water they can turn a pink shade, Athena Hair cannot be held responsible for this and it’s the customer’s responsibility to ensure its not going to come into contact. 

Iron oxide and or rusty water tanks cause water to deposit onto your hair extensions which then causes the hair shade to change colour. We can’t be held responsible for this; no refund or exchange will be granted under any circumstances surrounding this. 

Clients using sun beds, sauna, steam rooms or anything similar are responsible for any damage caused to the Athena Hair extensions such as matting, drying the hair out, breaking down the keratin bonds or tips or tangling. Athena Hair will not be held responsible, and no refund or exchange can’t be granted. It is the customer’s responsibility to always take care of their Athena hair extensions. Once the hair has been sold, we are not in charge of aftercare. 

Aftercare 
Athena Hair cannot be held responsible for a customer and or client carrying out poor aftercare. There is evidence to suggest that harsh scrubbing, conditioner coming into contact with the bonds or tips, brushing whilst wet, heavy handedness, excessive heat styling, wearing hair up too tightly, wrong aftercare products and brushes can compromise the overall quality of Athena hair extensions. Athena Hair aftercare products are to be used with all Athena hair only such as sulphate free shampoo and conditioner Athena Argan oil. Failing to use Athena products with the hair can result in the hair being ruined. Athena Hair cannot refund or exchange hair that has been in contact with any other aftercare other than Athena. Athena cannot be held responsible for hair extensions falling out, shedding, drying out etc. as this is down to the client’s aftercare and or technician’s fitting. 

Weights & Thickness 
Hair extensions are a handmade product so slight discrepancies and variations will occur now and then for example thickness of hair, tips and rings/tubes. We try our best to ensure that each packet is the same but this can’t always be guaranteed. We can’t refund or exchange hair or products that vary slightly with a degree of up to 10%. 

Overview of what we offer
Athena Hair – Grade 4A (single drawn Indian Hair) 
I TIp – 18″ – 0.5g & 1g 
U TIp 18″ – 0.5g & 1g 
Metal Nano Tip – 1g 
Tape Hair – 18″ & 22″ – 60g/ 24pc 
Wefts – 18″ & 22″ – 120g 
Clip Ins – 18” – 120g

In the Athena Hair we offer single colours, highlights, ombre and balayage 

Lifespan
Up to 6 weeks with the proper aftercare.

Card Payments 
We do not accept over the phone card transactions. 

Prices 
Prices and offers are correct at time of our website being updated and/or print and are subject to change at any time. All prices displayed on our website include VAT and shipping is an additional charge. Prices may fluctuate depending on the current economic climate, we will not give any prior notification. 

Complaints Procedure 
To file a complaint, this must be done so in writing. You must complete the following customer service form:  https://athenahair.co.uk/pages/customer-service-form.

We have the right to refuse a response if a customer is threatening or being unreasonable.

We will respond to your complaint within 7 working days. 

Loss of earnings 
Athena Hair cannot be held responsible or accountable for a customer’s loss of earnings due to delayed delivery, poor aftercare, poor fitting or any other factor. It is the customer’s responsibility to ensure that he/she has fully understood how to fit and care for hair extensions fully. Athena Hair will not pay for a customer or client's loss of earnings under any circumstances. 

Electrical Goods 
All Athena Hair electrical products and machines come with 6 months warranty from purchase date. If your item develops a fault within 6 months, we will send the product off for repair. Please note that we cannot be held responsible for loss of earning whilst the product is being repaired. Products take up to 4 weeks to be repaired. 

If we cannot repair the item, an exchange will be granted. We cannot refund appliances after 14 days of purchase. 

If your product has been tampered with such as taken apart etc., we cannot repair, exchange or refund the product as it will make the warranty invalid. 

Athena DISCLAIMER 
Due to the nature of our products and the control that we have over application, Athena Hair cannot be held responsible for any damage or injury caused to third parties. The buyer must ensure that the products are being used in the correct way by qualified technicians only. The buyer must determine whether the products are suitable for their exact requirements. Athena Hair cannot be held responsible for a hair extension technician fitting Athena hair incorrectly or a client carrying out the wrong aftercare. 

Cutting Athena Hair Extensions 
Any cutting of Athena hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, any extensions that have been cut or altered from their original length in ANY way will not be accepted for a return or refund. 

For training inquiries, please contact BELLE ACADEMY.