Shipping policy

Order Dispatch/Shipping 

All orders over £50 will receive free shipping. 

Orders must be received, and paid for, by 4pm in order to be dispatched the same day. Any orders after 4pm will be sent the next working day. Working days are Monday-Friday. 

If paying with a PayPal e-cheque, please note that this takes 5-7 working days to clear, once it’s cleared, only then we will ship your order. 

Athena reserves the right to change delivery options or methods available without notice. 

Athena uses ROYAL MAIL / DPD for all deliveries, if there is an issue with ROYAL MAIL’S / DPD delivery, we cannot compensate your order items. You will need to contact ROYAL MAIL/DPD directly to obtain compensation for any lost or delayed orders. 

If for any reason, Royal Mail fail to delivery any special delivery items at their required time, we are willing to provide a refund for the postage paid and will make a claim to Royal Mail for the loss of this postage, if proven the item did fail to reach for its guaranteed time. We do not take any responsibility for loss of earnings or any other costs. 

If you have selected a ROYAL MAIL tracked delivery option, you can obtain the tracking number to track your order via the ROYAL MAIL website. 

We have a 09:00am delivery which arrives the next day, this is available Monday to Friday only. 

For customers in Northern Ireland and some areas of Northern Scotland, you can select the Special Delivery which usually arrives the next day. If based some other areas of Ireland, shipping can take from 7-10 days, please place your order in good time. 

In the case of unforeseen circumstances such as natural disasters or strike actions, the delivery time for the 48-hour service may extend beyond the initial 48-hour timeframe, typically ranging from 48 to 72 hours.

No compensation for loss of income will be provided for any orders that are delivered late due to a Courier, Royal Mail or Athena Hair. 

International Orders 

International delivery can take between 7-10 working days depending on your country. 

All of our products are available overseas, but all import taxes and duty payments must be paid by the customer only. 

It is the customer’s responsibility to select the correct shipping option relevant to their order, Athena can’t be held responsible for delay in any overseas orders because issues can sometimes occur with customs out of our control.